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Kellogg AI Lab · Applied AI Lab · Northwestern

Research & Ideas
OperationsMay 14, 2026 · Kellogg Insight

Agents in the enterprise: what shipped, and what stuck

By Birju Shah

So what, Most agent demos die in production. The ones that stick share three traits, narrow scope, the client's own data, and a human in the loop.

Lessons from four Applied AI Lab agents that made it past the demo and into daily use.

This is a practitioner summary. The full paper, data, and links to the people and projects building on this idea publish here as the research goes into the open, part of how Create at Kellogg turns discovery into things managers can actually use.